State Farm® Insurance Agent Craig Stix

"Patty, At the Dover State Farm agency, we pride ourselves on treating each customer with courtesy and respect, and we appreciate the same in return. I want to take a moment to acknowledge the exceptional assistance provided by Kristie and Melissa in processing your transaction, electronically, while you are located 1,250 miles away from our Dover State Farm agency. The process began on January 15 and was successfully completed by January 20, which included a 2-day weekend and coordination with our external State Farm business partners. Throughout this period, we made it a priority to keep you informed with daily updates on the progress. Kristie and Melissa also facilitated the transfer of your policy to a local State Farm agent in your area. On Monday, I informed you and our team that I would be taking over this transaction. I reached out to our State Farm business partners on Tuesday morning to confirm that everything was handled correctly, given the involvement of an external institution. Once I had verified the completion, I immediately contacted you to reassure you that everything was in order. We hope that all future transactions are handled, in your new agency, as timely as this one. Thank you for being a valued customer at our Dover State Farm agency. ====================================== This was a prior "5-Star Google review", from January 27, 2021, that was edited by the author of the review."

"Jose, the Dover State Farm agency always strives for "5-star Google reviews" interactions with our clients - whether it be on the phone or with walk-ins. Kristie, Melissa, Nicolle and I look forward to assisting each individual with their own, unique, insurance needs. We wish you and your family the best..... "

"Lina, thank you so much for the kind review. Like you implied, we love interacting with prospective clients and reviewing recommendations for each person's unique situation. Kristie, Melissa, Nicolle and I look forward to continuing to provide exceptional customer service at every interaction at our office. Regards...."

" UPDATE FOR YOUR 7/24 UPDATE 40 WEEKS AFTER ORIGINAL REVIEW Evelyn, I am surprised, again, to hear about your dissatisfaction. My team and I take enormous pride in our work and genuinely care about our clients and their insurance needs. We are complemented daily on our interactions with both current and prospective clients. Kristie, Melissa, Nicolle, and I gladly take the time to explain insurance coverages and enjoy getting to know people in the process. We appreciate having had the opportunity to service your insurance needs and wish you all the best in the future. I’d encourage anyone who reads this review to come to the office, give us a call, or set up an appointment. We will strive to give you the “5-Star Google Review” service that you deserve, whether you are an existing client, shopping for new insurance, or just want to review the coverages that you have now. ================================ Evelyn, our Dover State Farm team - Kristie, Melissa, Enny and I - feels that each client, and our daily interactions with them, are all of the utmost of importance. This includes when we assist customers who call-in, walk-in, or have appointments. Some interactions with our insureds can be handled by anyone in the office, in a few minutes. Other inquiries require a licensed professional’s detailed response, and sometimes this can take a little longer to research and reply. In either case, we give every customer a comprehensive answer and take pride in our thorough explanations. I’d encourage anyone who reads this review to come to the office, give us a call, or set up an appointment. We will definitely strive to give you the “5-Star Google Review” service that you deserve, whether you are an existing client, shopping for new insurance, or just want to review the coverages that you have now. Evelyn, I have provided you with my cell phone number and you have my personal email. Please reach back out to me. We can set aside as much time as you would like and review any questions that you may have about your policies. I look forward to catching back up with you. Thank you for being a valued customer to our State Farm agency in Dover. Kristie, Melissa, Ennis and Craig"

"Chris, thanks so much for the high praise and kind words. My team and I thank you and your family for letting us take care of your insurance needs. "

"Gerard, thanks so much for your feedback on customer service that you have received. We strive to provide our clients with a very positive customer service experience at every interaction. Be safe!"

"Christian, thanks for the feedback on your satisfaction with the Dover State Farm Agency Team. We appreciate it!"

"Juan, thanks so much for the review. Kristie, Melissa, Enny and I appreciate you as a valued State Farm client at our Dover office."

"Lamentamos mucho este inconveniente. La lista debería haber indicado que solo estamos disponibles con cita previa los sábados. He enviado ediciones a mi página de Google, hoy, para corregir esta lista. Durante estos tiempos difíciles, nos esforzamos por brindar el mejor servicio al cliente posible. Para remediar esto, háganos saber cuándo le gustaría programar una cita para venir, durante la semana. Además, ofrecemos asistencia las 24 horas del día, los 7 días de la semana, cuando llama a mi oficina fuera del horario de atención al 973-343-7033. "Jake de State Farm" puede ayudarlo con sus necesidades. We are very sorry about this inconvenience. The listing should have stated that we are only available by appointment on Saturdays. I have submitted edits to my Google page, today, to correct this listing. During these trying times, we strive to provide the best customer service possible. To remedy this, please let us know when you'd like to set an appointment to come in, during the week. Also, we do offer 24/7 support, when you call my office after hours, at 973-343-7033. "Jake from State Farm" can assist you with your needs."

"Rohi, Thanks so much for the nice review, I appreciate it! Kristie, Alyson, Melissa and I always look to tailor our client interactions with the best interest of each person in mind. The biggest compliment you can give is a referral. We'd appreciate that. Don't forget, 2022 calendars are running out...."

"twitch_panda420, It's unfortunate that this is a "nameless" review of both my business practices and product. In my opinion, when I read reviews of businesses, the credibility decreases significantly when the author is unidentifiable. Did you visit the office during Hurricane Ida, or shortly thereafter ( or at all? )? Insurance agencies are always inundated as we are trying to assist clients and help them recover from the unexpected. Give me a call at the office, 973-343-7033, and we can schedule an appointment so that I can give you my undivided attention. Insurance should never be "rushed" as there are many intangibles that should be reviewed for clarity about what coverages you are paying for in your quote/policy. twitch_panda420, I look forward to hearing from you soon. Be safe and healthy."

"Maria, That's great to hear about your wonderful experiences with Juan!!! It's funny that we, in the office, sometimes overlook his infectious demeanor as we work with him daily. Truly a great characteristic of his! I will definitely pass this on to Juan. Kristie, Juan and I thank!"

"Barbie, Kristie, Juan and I thank you for your review of our business/customer practices. We are glad that you had a good experience with the agency and that the process of transferring business to State Farm was seamless. Please stay safe and healthy!!!"

"Albeiro, it's a pleasure doing business with you and your family. Please stay safe and healthy. Kristie, Juan and I appreciate your kind words..."

"Sandra, thanks so much for the kind words. We try hard to accommodate all of our clients needs during these trying times. Kristie, Juan and I appreciate it!"

"Kim Sytsma, Happy New Years! Have you really been to my office and “waited 2 hours to be seen” ? I don't think we've ever met. The Craig Stix State Farm agency has always, gladly, welcomed walk-ins, calls for service/quotes/claim situations, and appointments while the office is open. We make accommodations for "after-hours" appointments, as needed, and stay after closing to return messages. Our staffing is maintained to provide the best customer service possible. Kristie, Juan and I take great pride in this fact. I asked my team members, and no one remembers EVER meeting you personally or someone EVER waiting two hours before they were assisted. I also reviewed my office’s client list, and you are not on it. This includes people we have quoted and not written, and former clients. Hmmmmm?!? When, exactly, were you “seen” at the office after “waiting 2 hours” ? My office has been closed since 3:45 PM on December 31 to celebrate the New Year. You posted this on January 2. Please contact me at 973-343-7033 so we can discuss."

"Thanks! Stay safe and healthy in the New Year!"

"Thanks Humberto!!! We hope you have a safe and healthy New Year!"

"Donna, thanks so much for the kind comments! We always look forward to hearing from you and our clients. Kristie, Juan an I thank you. Stay safe and healthy."

"Poblanita, we appreciate you taking time out to do this review. Kristie, Juan and I all thank you. Stay safe and healthy."

"Nanette, Kristie, Juan and I appreciate your kind words in your review. Stay safe and healthy."

"Thanks James. Stay safe and healthy. Kristie, Juan and Craig...."

"Luis, thanks for your review. We appreciate your business. Kristie, Juan and Craig"

"Thanks Royce! Always a pleasure seeing you..."